Refund Policy退款政策

Last updated 最终更新：2026-10-12

1.The Nature of Software & Services 软件与服务性质

Our offerings fall into two categories: software licenses (delivered digitally upon purchase) and custom development services (delivered per the milestones of your project agreement). License keys are considered delivered once issued to you; development work is considered delivered upon acceptance of each milestone.

我们的交付物分两类：软件许可（购买后数字交付）与定制开发服务（按项目协议里程碑交付）。许可密钥一经发放即视为交付；开发工作以里程碑验收视为交付。

2.Full Refund Cases 全额退款情形

You are always entitled to a full refund when:

  • Payment succeeded but the software license was not delivered within the promised time;
  • You were charged twice for the same order (duplicate charge);
  • A development engagement cannot be started or continued for reasons on our side — we will notify you and refund the unperformed portion in full.
以下情形全额退款：付款成功但软件许可未在承诺时效内交付；同一订单被重复扣款；因我方原因开发项目无法启动或继续（将主动通知并按未履行部分全额退款）。

3.Case-by-Case Cases 可协商情形

If you purchased the wrong license tier but the key has not been activated, contact us within 14 days — we will review and, where the license is verifiably unused, offer an exchange or refund. For development projects, cancellations before work begins are refunded in full; after work begins, the unperformed portion is refundable.

Refunds are not available for: licenses already activated; rework caused by incorrect information you provided; changes of mind after milestone acceptance.

买错许可档位但密钥未激活的，14 天内联系协商（可验证未使用则换货或退款）。开发项目开工前取消全额退款，开工后按未履行部分退款。已激活的许可、因本人提供信息错误导致的返工、里程碑验收后反悔等不予退款。

4.How to Request 如何申请

Email support@xiaotoukui.com with your order number and a description of the issue within 48 hours of payment. We respond within 1–2 business days.

Approved refunds are issued via the original payment method. PayPal and card refunds typically appear within 5–10 business days depending on your provider.

付款后 48 小时内邮件联系 support@xiaotoukui.com 并附订单号，1–2 个工作日内答复；退款原路退回，PayPal/银行卡一般 5–10 个工作日到账。

5.Before You Dispute 请先沟通

Please contact us before opening a PayPal dispute or a card chargeback. Nearly every issue is resolved faster directly — a chargeback freezes the funds and slows down your refund.

发起 PayPal 纠纷或银行拒付前请先联系我们——绝大多数问题直接沟通都能更快解决，拒付反而会冻结资金、拖慢退款。